Third party services

We may need to share personal data with other services providers that we use in our operation for billing, backup, analytics etc. Access to these systems is regulated by our strict internal security policies (in accordance with ISO 27001) and requires two-step verification.

Microsoft Azure

Our largest third-party provider is Microsoft since Tresorit runs on Microsoft Azure datacenters. Thanks to client-side end-to-end encryption, administrators of these datacenters cannot access your data in an unencrypted form. No one can see the name, content or even the extension of files you store on the cloud. For business intelligence purposes we are using the native platform in Azure (Application Insights) to collect application usage data.

Zuora

Tresorit is integrated with Zuora and uses the automated, recurring billing and invoicing feature. It is a PCI-compliant service, so all payment method information (for example credit card details), even though passed to the payment providers, are stored neither by Zuora nor by Tresorit.

PayPal

PayPal.com is an online payments system that supports online money transfers and facilitates payments between parties through online funds transfers. We accept PayPal as a paying option when you purchase a Tresorit subscription.

Authorize.Net

Authorize.Net is a payment gateway service provider that allows Tresorit to accept credit card payments. Tresorit is PCI compliant, as we never receive nor store credit cards of our customers. Authorize.NET is integrated directly with Zuora.

Stripe

Similar to Authorize.NET, Stripe is also a payment gateway provider that Tresorit is integrated with through Zuora. Stripe focuses on providing the technical and banking infrastructure required to operate online payment systems.

Twilio

Twilio is a cloud communications platform that provides a service to create and receive both phone calls and text messages. Tresorit uses Twilio to send out two-step verification calls and texts.

SendGrid

SendGrid is an email delivery and management service that we use for marketing campaigns and for sending automated emails to customers about transactions and notifications related to the Tresorit app.

Zendesk
Our support desk uses Zendesk. User email addresses and the support tickets are stored in Zendesk. Tresorit is using the support product of Zendesk for tracking, prioritizing and solving customer support tickets. The API Zendesk provides for tracking these requests is integrated both in the support and development processes of Tresorit.

Userlike

We provide live chat support through Userlike. With your consent, it can also access your email address, so we can cover requests coming in during offline hours.

Salesforce

Tresorit uses Salesforce as a customer relationships management portal. The service provides various processes to help automate the sales and customer relationships management processes of Tresorit.

Marketo

Marketo is a tool used for marketing automation, advertising and lead management. We use Marketo’s services for web analysis and in our marketing campaigns.

DocuSign

DocuSign provides electronic signature technology and digital transaction management services for facilitating electronic exchanges of contracts and signed documents. Its features include authentication services, user identity management and workflow automation.

ArenimTel

ArenimTel is a cloud-based call center service that our Sales team uses for international calls, conference calls and reporting.

Zoom

Zoom is an online conference platform with video call and screens sharing support. We use it for demos and support calls with our customers.

Google Analytics

We use Google Analytics to learn how visitors interact with our website and for marketing-related purposes.

Google AdWords

Google AdWords is Google’s advertising system in which advertisers bid on certain keywords in order for their clickable ads to appear in Google’s search results. We use Google Adwords to promote our content, products and services.

Google Doubleclick

Google’s DoubleClick products provide ad serving and ad management solutions to various companies which buy, create or sell online advertising. We use Google Doubleclick to promote our content, products and services online.

Facebook

We use Facebook Ads Manager to promote our company, content, products and services to different audiences.

Youtube

We use embedded YouTube videos on our website, blog and knowledge base. When you play these videos, your visitor data and cookies are processed by YouTube as well.

Please note that the number of third party services we use may change over time.